System Engineer
- August 28, 2024
Location
Bangkok
Job Type
Contract
Experience Required
3 - 5 Years
Salary
60,000 - 80,000
Job description
- Assist the Project Owner with architecture design, system design, and project timelines.
- Analyze technical performance, address security concerns, and evaluate non-functional requirements before architectural review.
- Monitor application/system errors, and handle installation, training, documentation, monitoring, validation, and feature verification for the contact center, resolving outstanding issues promptly.
- Liaise between product owners and the development team to ensure all targets and requirements are met.
- Troubleshoot and quickly resolve elevated technical concerns and questions.
- Facilitate and monitor the process from initiation through delivery.
- Execute performance testing, load testing, and penetration testing before (internal) and after (external) completion of UAT.
- Review ST cases/scripts and ST results for technical aspects, provide and prepare ST, SIT, UAT, and PROD environment requirements, coordinate with vendors, and collaborate with related parties to prepare environment requirements.
- Support the team in clarifying solution designs to align with business requirements.
- Transfer knowledge to Application Owners, Production Support, and the Helpdesk team.
Qualifications
- At least 3 years of experience in project-based roles, including presentations and project management.
- Experience with mid to large-sized software development projects.
- Familiarity with telecommunications and call center products and architecture, including PBX, auto dialers, voice recording, workforce management, IVR, and CTI, is an advantage.
- Strong knowledge of networks, with telephony systems knowledge being a plus.
Ref. Code: CTR03