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Production Support

Production Support

HOMEIT Jobs › Production Support
Ref. 362598
Updated date: Oct/2019
Post date: Oct/2019
Updated: 31/Oct/2019
Years of experience: 
3 - 5 years
Responsibilities: 
  • Provide support, including procedural documentation and relevant reports for Mobile Application.
  • Diagnose and troubleshoot technical issues, including account setup and solve those problems.
  • Ensure end-user support and enable resuming normal service.
  • Ask customers targeted questions to quickly understand the root of the problem.
  • Provide prompt and accurate feedback to customers.
Qualifications: 
  • Experience in and IT technical support role / Information Technology.
  • Knowledge in general Server architecture and basic Infrastructure Design, computer systems and networks in organization.
  • Knowledge in general installing and configuring computer system and mobile application.
  • Logical thinking, good analytical and problem solving skills.
  • Up-to-date technical knowledge.

 

 

Ref. Code : PMN03